Store Regulations
REGULATIONS OF THE ONLINE STORE IMMORTALNUTRITION.EU
INFORMATION
The online store immortalnutrition.eu respects consumer rights. Consumers cannot waive their rights granted to them under the Consumer Rights Act. Provisions of agreements less favorable to the consumer than the provisions of the Consumer Rights Act are invalid, and the provisions of the Consumer Rights Act shall apply instead. Therefore, the provisions of these Regulations are not intended to exclude or limit any consumer rights granted under mandatory provisions of law, and any doubts should be interpreted in favor of the consumer. In case of any inconsistency between the provisions of these Regulations and the aforementioned laws, the laws take precedence and shall apply.
For any questions regarding your health in the context of using the products available in the online store, please consult your specialist doctor. Products requiring particular caution are provided with appropriate warnings.
Table of Contents
1. DEFINITIONS
1.1. PASSWORD – A sequence of alphanumeric characters required for authorization when accessing the Account, established independently by the Customer during the Registration process.
1.2. CUSTOMER – A natural person with full legal capacity, and in cases provided for by generally applicable laws, also a natural person with limited legal capacity; a legal person or an organizational unit without legal personality, which intends to conclude or has concluded a Sales Agreement or an agreement for the provision of Electronic Services.
1.3. ONLINE STORE (STORE) – The seller’s online store available at immortalnutrition.eu, through which the Customer can conclude a Sales Agreement or an agreement for the provision of Electronic Services.
1.4. SELLER/SERVICE PROVIDER – IMMORTAL NUTRITION LTD, with its registered office at [Please insert address if applicable], email address: shop@immortalnutrition.eu.
1.5. PRODUCT – A movable item available in the Online Store, which is the subject of the Sales Agreement between the Customer and the Seller.
1.6. SALES AGREEMENT (AGREEMENT) – A product sales agreement within the meaning of the Civil Code, concluded via the Online Store.
1.7. ELECTRONIC SERVICE – A service provided electronically by the Service Provider via the Online Store.
1.8. ORDER – A declaration of the Customer’s will, directly aimed at concluding a Sales Agreement, specifying the essential terms of the Agreement.
2. GENERAL PROVISIONS
2.1. The provisions of these Regulations are not intended to exclude or limit any rights of the Customer being a Consumer granted under mandatory legal provisions. In case of inconsistency between these Regulations and such provisions, the latter shall prevail.
2.2. These Regulations specify the rules for Customers’ use of the Online Store.
2.3. These Regulations are the regulations referred to in Article 8 of the Act of 18 July 2002 on the provision of electronic services.
2.4. The Online Store is operated by: BUFOR GROUP limited liability company with its registered office in Katowice, ul. Adama Mickiewicza 29, 40-923 Katowice, entered into the Register of Entrepreneurs of the National Court Register under the number 0000812177, NIP number: 6342970199, REGON number: 384917382.
2.5. Minimum technical requirements necessary for working with the IT system used by the Service Provider:
- A computer with Internet access;
- Access to email;
- A web browser: Chrome, Firefox, Edge, or Safari with JavaScript and cookies enabled;
- Recommended screen resolution: 1024×768 pixels or higher.
2.6. The Customer is obliged to use the Online Store in accordance with the law and good practices, respecting the personal rights and intellectual property rights of third parties.
2.7. The Customer is prohibited from providing illegal content.
2.8. The provisions relating to Consumers contained in these Terms and Conditions shall also apply to a natural person concluding a contract directly related to their business activity, where it follows from the content of the contract that it does not have a professional character for that person, in particular resulting from the subject of their business activity made available in the Central Registration and Information on Business (CEIDG), pursuant to Article 38a of the Consumer Rights Act.
3. ELECTRONIC SERVICES
3.1. The Service Provider provides the following Electronic Services via the Online Store:
- Customer Account in the Online Store;
- An interactive form enabling Customers to place Orders;
- Newsletter.
3.2. The provision of Electronic Services by the Service Provider is free of charge.
3.3. The agreement for the provision of an Electronic Service consisting of maintaining a Customer Account in the Online Store is concluded for an indefinite period.
3.4. The Customer may, at any time and without giving any reason, delete their Customer Account by sending a relevant request to the Service Provider, in particular via email to shop@immortalnutrition.eu.
3.5. Minimum technical requirements for using Electronic Services include:
- Internet access;
- A computer, tablet, or other device with access to a web browser;
- An email account.
4. CONDITIONS FOR CONCLUDING SALES AGREEMENTS
4.1. Advertisements, price lists, and other information about Products presented on the Online Store’s website constitute an invitation to conclude an agreement within the meaning of Article 71 of the Civil Code.
4.2. The price of the Product displayed on the Online Store website is provided in euros and includes all components, including VAT and duties. Product prices do not include delivery costs, which are specified during the Order placement process and are available on the Online Store website under the “Delivery” section.
4.3. The price of the Product displayed on the Online Store website is binding at the time the Customer places the Order. This price will not change regardless of any changes in the Online Store, which may occur concerning individual Products after the Order is placed.
4.4. Placing an Order involves completing an interactive form on the Store’s website, selecting the Product, and clicking the “Place Order” button.
4.5. After placing an Order, the Seller immediately confirms its receipt and accepts the Order for processing, which binds the Customer with their declaration of intent. Confirmation of Order receipt and acceptance for processing is sent to the Customer via email.
4.6. The Sales Agreement is concluded upon sending the Customer a confirmation of Order acceptance by the Seller.
5. DELIVERY
5.1. The Product delivery will be completed no later than 14 calendar days from the date of the Sales Agreement unless the Agreement specifies otherwise.
5.2. The Seller will deliver the Products as chosen by the Customer:
- Through the carrier selected during the Order placement process.
5.3. Delivery costs are explicitly indicated during the Order placement process.
5.4. In accordance with Article 545 § 2 of the Civil Code, in the event of delivering the Product to the Customer via a carrier, the Customer is obliged to examine the shipment at the time and in the manner typical for such shipments. If damage or shortages occurred during transportation, the Customer must perform all actions necessary to determine the carrier’s liability.
6. PAYMENT
6.1. The Seller offers the following payment methods:
- Cash on delivery;
- Bank transfer (bank account details provided on the Store’s website and in the email sent to the Customer after placing the Order);
- Electronic payments – PayU.
6.2. In the case of payment methods other than cash on delivery, the Customer is required to make the payment for the Sales Agreement within 7 days of its conclusion unless the Sales Agreement states otherwise.
6.3. For Customers who are not Consumers, the Seller has the right to limit available payment methods, including requiring full or partial prepayment.
7. RIGHT TO WITHDRAW FROM THE AGREEMENT
7.1. A Customer who is a Consumer and has concluded a Sales Agreement or an agreement for the provision of Electronic Services may withdraw from it without giving any reason by submitting a relevant declaration in writing within 14 days. To meet this deadline, it is sufficient to send the declaration before its expiry.
7.2. The withdrawal period begins on the day the Customer takes possession of the Product or when a third party other than the carrier and indicated by the Customer takes possession of the Product.
7.3. In the event of withdrawal, the Sales Agreement is considered null and void, and the Customer is released from all obligations. What the parties have provided is returned unchanged unless a change was necessary within the limits of ordinary management.
7.4. The Customer bears the direct costs of returning the Product.
7.5. The right to withdraw from a distance agreement does not apply to the Consumer in cases specified in Article 38 of the Consumer Rights Act, including:
- When the object of the service is a non-prefabricated item made to the Consumer’s specification or intended to satisfy their personalized needs;
- When the object of the service is an item that deteriorates quickly or has a short shelf life.
7.6. The right of withdrawal from the contract, referred to in this section, also applies to a Customer who is a natural person entering into a contract directly related to their business activity, if it follows from the content of the contract that it is not of a professional nature for that person, in particular arising from the scope of their business activity made available in the Central Registration and Information on Business (CEIDG).
8. COMPLAINT PROCEDURE
8.1. Complaints regarding non-compliance of the Product with the Sales Agreement can be submitted in writing to the Seller’s address or via email at shop@immortalnutrition.eu.
8.2. It is recommended to provide as much information and circumstances as possible regarding the subject of the complaint, particularly the type and date of the irregularity and contact details – this will facilitate and expedite the complaint’s consideration by the Seller.
8.3. The Seller will respond to the complaint promptly, no later than within 14 days. The Seller’s response to the complaint will be sent to the Customer’s provided address or by another method specified by the Customer.
8.4. The Seller is liable for the conformity of the Product with the Sales Agreement towards the Customer who is a Consumer, as well as a natural person concluding a contract directly related to their business activity, where it follows from the content of the contract that it does not have a professional character for that person – in accordance with Article 38a of the Consumer Rights Act.
9. PERSONAL DATA
9.1. The administrator of the Customer’s personal data collected via the Online Store is BUFOR GROUP limited liability company.
9.2. Personal data collected by the Administrator via the Online Store is collected to execute the Sales Agreement or the agreement for the provision of Electronic Services.
9.3. The Customer has the right to access their data and correct it.
9.4. Providing personal data is voluntary, but failure to provide the data required under the Regulations to conclude a Sales Agreement or an agreement for the provision of Electronic Services results in the refusal to conclude such an agreement.
10. FINAL PROVISIONS
10.1. Agreements concluded through the Online Store are concluded in English.
10.2. Matters not regulated in these Regulations are governed by the applicable provisions of the law of the Republic of Poland, including the Civil Code, the Act on electronic service provision of 18 July 2002, the Consumer Rights Act of 30 May 2014, and other relevant legal provisions.
10.3. Customers can access the Regulations at any time via a link provided on the main page of the Store and download and print it. The current Regulations of the Online Store are available at immortalnutrition.eu/store-regulations and are delivered free of charge to the Customer (electronically) upon their request.
10.4. The content of the Sales Agreement is recorded, secured, and made available to the Customer by (1) providing these Regulations on the Store’s website and (2) sending the Customer an email confirming the Order.
10.5. Disputes arising between the Service Provider, the Seller, and a Customer who is also a Consumer will be submitted to competent common courts. Disputes arising between the Service Provider, the Seller, and a Customer who is not a Consumer will be submitted to the court competent for the Service Provider’s or Seller’s registered office.
10.6. The Regulations come into effect on the date of their publication on immortalnutrition.eu.