Complaints and Returns

Right of Withdrawal: A Customer who is a Consumer has the right to withdraw from the Sales Agreement of the Product without giving any reason within 14 days from the day they took possession of the Product, or the day a third party designated by the Customer (other than the carrier) took possession of the Product.

To exercise the right of withdrawal, the Customer should submit a written statement and send it to: WAREHOUSE IMMORTAL NUTRITION, ul. Podmiejska 21, 41-940 Piekary Śląskie, or via email to: shop@immortalnutrition.eu. The Customer may use the withdrawal form available on the Store’s website.

The Product must be returned to WAREHOUSE IMMORTAL NUTRITION, ul. Podmiejska 21, 41-940 Piekary Śląskie, without undue delay, but no later than 14 days from the day the Customer informed the Seller about the withdrawal from the agreement. To meet the deadline, it is sufficient to send the Product back before the expiration of the 14-day period.

The Customer bears the cost of returning the Product. The Product must be returned in an unchanged state unless the change was necessary within the limits of normal use (e.g., checking the Product’s functionality). The Product must be properly secured for transport.

The Seller will refund the Customer all payments received, including the cost of delivering the Product to the Customer (except for any additional costs resulting from the Customer choosing a delivery method other than the cheapest standard option offered by the Seller), without undue delay and no later than 14 days from the day the Seller receives the withdrawal statement. The Seller may withhold the refund until the returned Product is received or until the Customer provides proof of its shipment, whichever occurs first.

The refund will be processed using the same payment method used by the Customer unless the Customer explicitly agrees to a different refund method, which does not involve any additional costs.